Citizen Services
U.S. Citizen Services
American Citizen Service's Hours
Except on American and Rwandan holidays.
(Non-Emergency Services)
Monday 09:00-15:00
Refugee/Asylum visas, American Citizen Services
Tuesday 8:30-12:00
Visa Applications & Interview Scheduling
Tuesday 13:00-15:00
American Citizen Services
Wednesday 9:00-12:00
American Citizen Services
Thursday only 8:00-15:00
Visa Interviews & Processing
Friday 9:00-12:00
American Citizen Services
For emergences after hours and on holidays call the Duty Officer at (250) 08300345 or 505603.
What is an Emergency?
A genuine emergency involves special circumstances that require someone to travel to the United States without forewarning, such as cases resulting from the sudden death or serious injury of a family member in the U.S., or other family emergencies. Missed plane connections and other inconveniences that may result in extra expense to the traveler are not emergencies.
Except for urgent life and death situations, lost, stolen, or expired U.S. passports will not be replaced after hours. Most U.S. citizens will be advised to appear at the Embassy on the next working day to apply for a passport.
Other genuine emergencies requiring the immediate assistance of the Embassy Duty Officer include the arrest, serious illness or injury, or death of an U.S. citizen. Callers who do not have a genuine emergency will be asked to contact the Consular Section on the next working day.
U.S. Citizens who plan to travel to Rwanda are urged to register with the U.S. Embassy and to obtain updated information on travel and security in Rwanda.